- Delivery Timeframe
Expect your order within 3-5 business days (Fridays excluded).
- Quality Check at Delivery
Prior to accepting your order from the courier, you have the right to inspect the items for quality and sizing. If unsatisfied, you can refuse to accept your order free of any charges.
- Order Consolidation
Due to courier policies, orders cannot be split. You must either accept the entire order or decline it altogether.
- Order Tracking
Stay informed about your order status via the provided tracking link sent by Bosta through your messages or Direct message us on Instagram with your order number.
- Courier Service
We are partnered with Bosta, our trusted local Egyptian courier service.
For any queries or assistance, reach out to us. Your satisfaction is our priority!
- Exchange Window
You have 14 days from the date of delivery to request an exchange. Please note that all items must be in their original condition, unworn, and with original packaging and tags attached.
- Exchange Charges
If you wish to exchange your order after accepting it, a second shipping fee will apply.
- Exceptions
Bikinis and women’s swimsuits (except burkinis) are non-exchangeable and cannot be tried on. These items can only be viewed upon delivery while the courier is handing over the order.
- Exchange Policy for Offers
• The Buy 2, Get 1 Free offers are exchangeable only for size or color of the same items.
- How to Request an Exchange
- Message us on Instagram or Facebook with your order number (starting with “S”), the items you wish to exchange, and the new size or color you’d like to receive instead.
- Alternatively, you can submit your request through our online exchange form available on our website.
Submit exchange request now
- Return Window
You have 14 days from the date of delivery to request a return. Please note that all items must be in their original condition, unworn, and with original packaging and tags attached.
- Return Charges
If you wish to return your order after accepting it, a second shipping fee will apply.
- Exceptions
Bikinis and women’s swimsuits (except burkinis) are non-returnable and cannot be tried on. These items can only be viewed upon delivery while the courier is handing over the order.
- Refund Process
• Refunds for orders exceeding 2000 EGP and paid in cash will be processed securely through Instapay or other official money transfer platforms, not in cash.
• Refunds for orders below 2000 EGP will be refunded in cash upon courier pickup of the returned items.
- Return Policy Offers
• The Buy 2, Get 1 Free offers are returnable only as a complete set.
• Individual items within the offer cannot be returned separately.
- How to Request a Return
- Message us on Instagram or Facebook with your order number (starting with “S”) and the items you wish to return.
- Alternatively, you can submit your request through our online return form available on our website.