Shipping, Exchanges & Returns Policy
- Delivery Timeframe
Expect your order within 3-5 business days (Fridays excluded).
- Quality Check at Delivery
Prior to accepting your order from the courier, you have the right to inspect the items for quality and sizing. If unsatisfied, you can refuse to accept your order free of any charges.
- Order Consolidation
Due to courier policies, orders cannot be split. You must either accept the entire order or decline it altogether.
- Order Tracking
Stay informed about your order status via the provided tracking link sent by Bosta through your messages or Direct message us on Instagram with your order number.
- Courier Service
We are partnered with Bosta, our trusted local Egyptian courier service.
For any queries or assistance, reach out to us. Your satisfaction is our priority!
- Exchange Window
You have 14 days from the date of delivery to request an exchange. Please note items wishing to be exchanged have to be in original condition.
- Exchange Charges
If you wish to exchange your order after you have accepted it, a second shipping fees will apply.
- How to request an Exchange?
To request an exchange, please send us on Instagram or Facebook with your order number starting with the letter "S" and the items you would like to exchange and the new products you want to receive instead.
Submit exchange request now
- Return Window
You have 14 days from the date of delivery to request return. Please note items wishing to be returned have to be in original condition.
- Return Charges
If you wish to return your order after you have accepted it a second shipping fees will apply.
- Refund Process
Refunds for orders exceeding 2000LE paid in cash will be processed through a secure money transfer portal like Instapay, not in cash.
Refunds for orders below 2000LE will be refunded in cash upon courier pickup of the returned items.
- How to request an Return?
To request a return, please send us on Instagram or Facebook with your order number starting with the letter "S" and the items you would like to return.